About Me

About

I'm Swapnil Gaikwad, a Senior Software Development Engineer at Amazon. I build AI applications for the enterprise: GenAI agents that take on judgment-heavy business workflows, running on the kind of large-scale payment and monetization systems I've spent years designing and leading.

What I work on

  • Enterprise AI agents

    GenAI agents for judgment-heavy business workflows, with human checkpoints designed in rather than bolted on.

  • Payments & monetization platforms

    Large-scale distributed systems for payments and fees, built to launch fast and stay reliable.

  • Research & community

    Published work on optimization and agentic AI, plus conference talks, committees, and hackathon judging.

I'm the technical lead for Amazon Currency Converter for Sellers (ACCS), a global payments and monetization platform. My current focus is a GenAI agent-based initiative for enterprise accounting onboarding, a process that can take up to six months. Instead of one large agent, it uses narrow, bounded agents and deliberately placed human checkpoints, aiming to bring that time down toward three weeks. The idea behind it applies well beyond accounting: map where the judgment in a workflow actually lives, automate around it, and keep people where a wrong call is expensive to undo.

The thread goes back further. At NASA Ames Research Center I built software for the Tailored Arrival Manager, an autonomous, trajectory-based air traffic system developed with Boeing and the FAA. My Master's research in Computer Science at San Jose State University, on large-scale optimization for emergency wireless networks, led to papers at IEEE and ACM CIKM, and I recently co-authored Agentic AI for Autonomous Decision Systems (CISCom 2026).

I believe the only way to build fast is to build right, so I care as much about the architecture, evaluation, and review practices around an AI system as about the model inside it. Beyond my day job, I write about engineering judgment and GenAI agents, speak and serve on committees at technical conferences, judge hackathons, and mentor engineers. Away from the keyboard, you'll usually find me outdoors.

Experience

Amazon
Senior Software Development Engineer
2020 — Present
  • Technical leader driving architectural vision for Amazon Currency Converter for Sellers (ACCS), leading cross-functional initiatives that rearchitected and expanded the product across international markets
  • Leading a GenAI agent-based initiative for enterprise accounting onboarding, using narrow, bounded agents and designed-in human checkpoints to compress a process of up to six months toward three weeks
  • Architected and delivered a generic monetization framework supporting end-to-end fee lifecycle, establishing technical standards that reduced launch times by 83% and KTLO costs by 64%
  • Led system architecture redesign for ACCS payment product enabling rapid international expansion, reducing time to market by 80% through scalable, reusable design patterns
  • Provide technical leadership and mentorship across 3 teams with 18 engineers and 3 managers, fostering engineering excellence and developing 7 engineers to next-level roles
NASA Ames Research Center
Senior Research Associate
2017 — 2020
  • Architected and built live tracking software for Tailored Arrival Manager (TAM), designing simulation capabilities for 10+ maneuvers and conflict avoidance features
  • Developed secure and scalable autonomous trajectory-based solution for tailored arrival management, establishing architectural patterns for real-time aviation systems
  • Designed and implemented high-velocity data integration architecture enabling seamless collaboration with Boeing and FAA stakeholders
Comptel (Nokia Networks)
Solution Specialist
2015 — 2016
  • Designed and implemented highly scalable services for integrating billing and CRM systems with network devices
  • Led solution meetings with multiple stakeholders and supervised three software engineers
  • Developed solutions using Java, REST web services, Oracle DB, and Linux
Amdocs
Advanced Software Engineer
2011 — 2015
  • Led cross-functional discussions as SME for 4G provisioning projects and developed network orchestration
  • Achieved zero-defect integration of two high-volume, high-velocity heterogeneous network systems in 4 months
  • Successfully upgraded provisioning systems for more than 40 million customers

Publications

Agentic AI for Autonomous Decision SystemsIn Press
CISCom 2026 (Second International Conference on Computational Intelligence and Soft Computing), Track 15, Paper ID 37

Co-authored with Rajkumar Kuppuswami (primary), Swapnil Gaikwad, and others. Camera-ready version in progress.

CIKM 2018 • October 2018

Develops and compares methods for fast line-of-sight queries over large-scale 3D city data to support wireless network planning.

IEEE • May 2017

Communication is paramount during emergencies. This research proposes a framework for identifying optimal placement of wireless network antennas within a city, given multiple criteria constraints.

Writing

Skills

AI Applications

  • GenAI Agents
  • Agentic Workflows
  • Human-in-the-Loop Design
  • Agent Evaluation
  • Prompt & Context Engineering

Architecture & Leadership

  • Distributed Systems
  • System Design
  • Technical Strategy
  • Cross-Team Leadership
  • Mentorship

Programming Languages

  • Java
  • JavaScript
  • Python
  • TypeScript

Platforms & Tools

  • AWS
  • GCP
  • Docker
  • DynamoDB
  • PostgreSQL
  • Spring
  • Guice

Web Technologies

  • React.js
  • Express.js
  • Node.js
  • Gatsby
  • Google Maps API

Connect